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Go to Admin > Service Settings > sites and document sharing.You can do so from the SharePoint Online user interface, or through the SharePoint Online Management Shell, depending on your version of Office 365.įor Office 365 Small Business subscriptions, use the SharePoint Online UI: A guest account must be removed from each site collection to which the account was given access. Step 2: Remove the incorrect guest accountĮxternal users are managed from a site collection by site collection basis. For example, In this example, is the email account that accepted the user invitation. In the Account field, review the email address.Add &force=1 to the end of the URL, and then press Enter. In a new browser window or tab, paste the URL that's copied in step 5 into the address box.Right-click the user name, and copy the shortcut. In the list of users, locate the name of the guest.At the end of the URL in your browser window, after the people.aspx? part of the URL, replace MembershipGroupId= with MembershipGroupId=0, and then press Enter.In the Users and Permissions section, select People and groups.As a SharePoint Online administrator, sign in to the site collection that was shared with the guest.If you can't access the site as the incorrect guest, follow these steps:

If the address is incorrect, go to Step 2: Remove the incorrect guest account.For example, In this example, is the email account that accepted the invitation. Select the profile image in the upper right corner, and then select My Settings.Sign in as the guest account that you used to accept the invitation.If you can access the site as the incorrect guest, follow these steps: Step 1: Determine which account has access as a guest

To fix this issue, determine which account accepted the invitation, remove the incorrect account if necessary, and then reinvite the user to the resource. When a guest accepts a SharePoint Online invitation by using another account Then grant the user permissions back to the file or site. Make sure that the user is removed from the site collection. If there are still errors with the account, we recommend that you completely remove the guest account from the Microsoft 365 admin center. If the user doesn't have appropriate permissions, grant them permissions to the file or site. Verify the permissions by using the Check Permissions feature: If the user is trying to access another user's OneDrive site

After the ticket is opened, provide the support agent with the UPN and OneDrive URL that's having the issue.

At the bottom of the pane, select Contact Support > New Service Request.

As an administrator, select OneDrive Site User ID Mismatch, it will populate a help query in the admin center.

If you can't restore the original user and are still in this state, create a support request: To fix this issue, delete the new UPN if it exists, and then restore the original UPN. If users have already signed into SharePoint, are moved to a different OU that's not currently synchronized with Microsoft 365, and then resynced with SharePoint, they may experience this problem. A second scenario involves directory synchronization with an Active Directory organizational unit (OU). When the user tries to access a site collection or OneDrive, the user has an incorrect ID. The new account is created by using a different Unique ID value. This issue most frequently occurs when a user is deleted and re-created with the same user principal name (UPN). When accessing a OneDrive site If the user is the owner of the OneDrive site If the user continues to receive an error message, remove the user from the site. If the user doesn't have appropriate permissions, grant the user permissions to the file or site.

Review the permissions the user has on the site, and through which security group (if applicable).

In the User/Group field, enter the user's name, and then select Check Now.

In the top ribbon, select Check Permissions.

Verify the permission by using the Check Permissions feature: When accessing a SharePoint siteĭetermine the permission level that the user should have on the site (member, owner, and so on). In your scenario, replace with the domain that's used for your organization. Many examples in this article use as a placeholder.